Shipping Information

Updated: 3/11/2023

We're always working to ship your order as quickly as possible. Once your order is placed, you'll receive a order confirmation email. When your order ships, you'll receive a shipping confirmation email with your tracking details.

Below is a list of all the countries our products can be shipped to:

Parcel Rate Custom Duties Countries

€ 10.00



Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxembourg, Poland, The Netherlands.


€ 15.00



Finland, Hungary, Ireland, Italy, Portugal, Slovakia, Slovenia, Spain and Sweden.


€ 20.00



Estonia, Latvia


€ 25.00



Bulgaria, Greece, Romania, Croatia, Lithuania



Charges apply


Switzerland, Lichtenstein. A custom invoice needs to be made. Email


On request



Monaco - Email


€ 10.00

Charges apply


United Kingdom - Our delivery timeline remains around 15 business days, but please keep in mind that UK customs and inspections may cause delays for deliveries in the UK.



  • Battery orders have a standard €50 fee, which covers the dangerous goods classification documentation when shipped by land/sea or air. This fee will be applied to your basket in addition to your regular shipping costs for all other items.
  • Battery shipments may be limited by the service area coverage of our delivery partner. If your order is impacted, our Customer Support team will reach out and work with you directly to find a solution.
  • Items may be shipped individually even if ordered together. This will not cause additional shipping fees.
  • Destinations we do not ship to include: Albania, Azores, Balearic Islands, Belarus, Bosnia & Herzegovina, Canary Islands, Channel Islands, Crete, Cyprus, Iceland, Kosovo, Madeira, Malta, Moldova, Monaco, Montenegro, North Macedonia, Norway, Serbia, Turkey and Ukraine.

Estimated Shipping Days

Delivery of In-stock ebikes (or accessories) to countries within the European Union takes up to 15 business days. Pre-orders and Back-orders need extra time to arrive in stock.

Once shipped, you will receive a shipping confirmation that includes your tracking number so you can follow along with your order's journey to its new home!

* Please note: Deliveries to islands may be delayed by 2-3 working days.

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