Wondering how to service the ebike you buy online? Fear not, we will never leave you hanging. To keep you riding Rad for years to come, our ebikes come with a multitude of service options tailored to your lifestyle.
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Online Help Center
Our digital library of product support articles offers a wide array of tips that can help you breeze by most obstacles that may come across your path.
Browse through our extensive database and we're confident you'll find what you're looking for. We have online resources for any situation, from noisy brakes to basic chain cleaning.
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World-Class Product Support
With hundreds of five-star reviews under their belts, our product support team is the best in the business. They love troubleshooting, are happy to talk you through your options, and will always make it right.
Having a hard time putting your bike’s issue into words? No problem! Just send us a pic or a short video and we’ll get back to you with some straight-forward advice.
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Showroom and Service Center
Live near Utrecht, Netherlands and want to drop your bike off with us? Make an appointment to pay us a visit at our showroom if you’re looking for a tune-up, repair, or want to test ride our full line-up of electric bikes.
Our resident team of expert ebike mechanics performs on-site maintenance and can answer any of those big, burning questions you may have about your new ride. Plus, you can always bring your bike in for a free diagnosis.