Rad Service

Wondering how to service the ebike you buy online? Fear not, we will never leave you hanging. To keep you riding Rad for years to come, our ebikes come with a multitude of service options tailored to your lifestyle.


Online Help Center

Our digital library of product support articles offers a wide array of tips that can help you breeze by most obstacles that may come across your path.

Browse through our extensive database and we're confident you'll find what you're looking for. We have online resources for any situation, from noisy brakes to basic chain cleaning.


World-Class Product Support

With hundreds of five-star reviews under their belts, our product support team is the best in the business. They love troubleshooting, are happy to talk you through your options, and will always make it right.

Having a hard time putting your bike’s issue into words? No problem! Just send us a pic or a short video and we’ll get back to you with some straight-forward advice.


Showroom and Service Center

Live near Utrecht, Netherlands and want to drop your bike off with us? Make an appointment to pay us a visit at our showroom if you want to test ride our full line-up of electric bikes, or visit our service center if you're looking for a tune-up, repair.

Our resident team of expert ebike mechanics performs on-site maintenance and can answer any of those big, burning questions you may have about your new ride. Plus, you can always bring your bike in for a free diagnosis.


Official Service Partner

Don't live in the Utrecht area, but still want to get your bike serviced professionally? Visit one of our Official Service Partners in the Netherlands or Germany for regular maintenance or any repair.

We made sure they are perfectly equipped and trained to help out all Rad Riders in the area!

Fietscentrum Overdevest

Address: Apolloweg 120
8239 DA Lelystad.

Email: contact@fietscentrum.nl

Phone: 085 - 0130250



Services offered: 

  • Regular Maintenance
  • General Repairs
  • Appointment Only


Address: Kantstraße 2, 55122 Mainz, Germany

Email: post@radlader.bike

Phone: 0049 6131 63 38 200



Services offered: 

  • Regular Maintenance
  • General Repairs
rad service, help, service, maintainence, showroom, customer support, product support, contact, helpdesk