Published: August 16th, 2023
On July 10th, we shared important news about our business closure in Europe, at the end of 2023. We want to emphasize that our commitment to you remains our top priority during this transition period. As we approach this change, please know that we are here to support you every step of the way. Over the next few months, we will continue to offer test rides, addressing your queries and service needs, and maintaining ample-stock of our award-winning e-bikes for purchase. Additionally, the availability of repair services through our network of service partners, as listed on our website, will continue seamlessly. For further assistance, our online help center will remain at your disposal.
Our utmost priority is ensuring your satisfaction, which is why I'd like to provide an update on the post-December 2023 landscape, specifically pertaining to bike service and spare parts availability.
To facilitate your future needs, we will offer spare parts and batteries for purchase through our website: radpowerbikes.eu. These items will be dispatched from our Amsterdam warehouse, with delivery estimated at 15 working days within the EU and similar times for the UK. You also have the option to connect with our local service partners, who can cater to your spare parts and repair requirements, aligned with your convenience.
Now is the best time to tailor your Rad e-bike to match your lifestyle. Please note that our inventory of accessories for purchase in 2024 will be limited (excluding warranty requests). Make the most of this time to customize your ride to perfection.
It's important to highlight that all bikes purchased from Rad Power Bikes are backed by a two-year warranty from the date you received your bike. Our online support team, alongside our certified local service partners, will remain available for inquiries, troubleshooting, and assistance. You can reach out to us via email for the remainder of 2023 and beyond: eu-info@radpowerbikes.com
For those of you in Utrecht, please note that our Service Center will offer test rides until September 1, 2023. After this date, you can continue to test ride our bikes through our local Service Partners. Additionally, our Service Center will conduct the final repair on customer bikes on October 31st, 2023, in Utrecht. However, our network of Certified Service Partners will remain available for warranty and repair matters, ready to assist you with any inquiries.
We deeply appreciate your support and loyalty, which form the heart of our community. We eagerly anticipate witnessing you continue to embrace the Rad experience for years to come.
Thank you for being an integral part of our journey,
Phil
CEO Rad Power Bikes