Our world-class Customer Experience team is here to answer all of your questions and make your buying experience rad.
Monday - Friday, 9 a.m. - 5 p.m. CET
Customer Support (EU): +31-080-002-24509
Customer Support (UK): +44-800-048-9998
Expanded Shipping Window
You may have noticed that the shipping date for some models is currently listed as several months away.
While we understand that this is a long time to wait, we wanted to make sure that these bikes were available to purchase for any rider who had their heart set on a preferred model and wanted to secure theirs well in advance.
The dates listed are as accurate as possible, but please note that the entire manufacturing world is in the middle of a global supply chain challenge. As a result, there are some variables that are out of our control (like container shortages, port delays, and the Suez Canal incident).
We know how excited you are to get your new ebike and we are continually scaling up our operations to get it to you as soon as possible.
Our roadside repair kit features a collection of tools handpicked to complement the components on your electric bike.
The polyester covering makes it easy to store your tools on the go. Just wrap it around your bike frame or store it between your handlebars. And to make sure you always have access to our digital tools, the cover is affixed with a QR code that will take you directly to our online help center when scanned.
- 10 Zip Ties (6")
- 18 mm Wrench
- 8 / 10 mm wrench
- Flat-side Cutters
- Brake Inner Pad Adjustment Tool
- 3 Tire Levers
- Glueless Patch Kit (4 patches)
- #2 Philips Head Screwdriver
- Flathead Screwdriver
- #2, #3, #4, #5, #6, #8 Allen Wrench
- T25 Torx Wrench
- Chain Tool
- Custom Rad Spoke Wrench