Due to the trade agreement between the UK and the EU, the new customs procedures have resulted in delays across all industries shipping from Europe into the UK, and vice versa.
Thankfully, we have now found a solution to get orders delivered into the United Kingdom.
We have partnered with UPS as our primary carrier to deliver goods and provide tracking information to customers who order from and live in the United Kingdom.
Once you have placed an order for an in-stock ebike (or accessory), you can expect delivery of your parcel within 5 to 8 weeks. Back-orders need extra time to arrive in stock. Once your order has been dispatched you will receive UPS tracking information.
Customer service is a core value for Rad Power Bikes. We are available to answer any questions you may have, and look forward to supporting you on your journey to Ride Rad.
Please note you will NOT incur any additional costs, including custom duties or VAT.
For further information, please contact our Customer Support team at email@example.com or +44 800 069 8513 (UK Toll Free).