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Prefer to have a professional assemble your new ebike? We understand.
Buy your ebike online, and have it professionally assembled and ready to collect at a location near you!
Click. Assembled. Collect.
Click.
Assembled. Collect.
Prefer to have a professional assemble your new ebike? We understand. Buy your ebike online, and have it professionally assembled and ready to collect at a location near you!
How does it work?
1. Choose Your Ebike
Add your desired ebike to your cart.
2. Select Shipping Method
Go to checkout and fill in your personal details as you normally would (input your own shipping address). You can then select your preferred shipping method and choose the Click & Collect option near you!
3. Finalise Checkout
Finalise the checkout by selecting your preferred payment method and paying the delivery and assembly fee of €178,50 (per bike).
4. Sit back and relax!
All you need to do now is relax. We'll handle the rest. Your chosen service partner will call you to make an appointment for collection! (This can take up to 15 business days).
How does it work?
1. Choose Your Ebike
Add your desired ebike to your cart.
2. Select Shipping Method
Go to checkout and fill in your personal details as you normally would (input your own shipping address). You can then select your preferred shipping method and choose the Click & Collect option near you!
3. Finalise Checkout
Finalise the checkout by selecting your preferred payment method and paying the delivery and assembly fee of €178,50 (per bike).
4. Sit back and relax!
All you need to do now is relax. We'll handle the rest. Your chosen service partner will call you to make an appointment for collection! (This can take up to 15 business days).
OUR PARTNERS
Rad Authorised Service Partners
This map shows you our European network of Rad Authorised Service Partners. We are constantly working on expanding our network, so if you don't see a location in your area right now, remember to sign up to our newsletter and you will automatically be informed when a new one pops up in your area.
OUR PARTNERS
Find your local Rad subscriptions option
This interactive map will show you all Rad ebike subscription locations near you. Just click on the orange cyclist icon to find all the details you need.
OUR PARTNERS
Rad Authorised Service Partners
This map shows you our European network of Rad Authorised Service Partners. We are constantly working on expanding our network, so if you don't see a location in your area right now, remember to sign up to our newsletter and you will automatically be informed when a new one pops up in your area.
OUR PARTNERS
Find your local Rad subscriptions option
This interactive map will show you all Rad ebike subscription locations near you. Just click on the orange cyclist icon to find all the details you need.
FAQ
How much does it cost?
Assembly and pick-up costs a total of 178,50 EUR. This includes the regular shipping fee of 49,50 EUR plus an additional 129,- EUR assembly fee for the Rad Authorized Service Partner that will be getting your bike ready.
Do I have to pay the assembly fee in advance?
Yes, the assembly fee needs to be paid in advance, when you place your order through our website.
Does the fee include the installation of the accessories I ordered with my bike?
No, the fee only includes the delivery and assembly of the ebike. If you have ordered any extra accessories with your bike, the Rad Authorized Service Partner will reach out to you to discuss your options, and any additional fees that may be involved.
How long will it take until I can pick-up my bike?
The delivery and assembly can take up to 15 business days. As soon as the bike is delivered to the selected pick-up location, they will reach out to you via the phone number you provided during checkout to arrange the pick-up date and any other necessary details.
Can I track the delivery to the pick-up location?
Unfortunately no. Because the delivery is taking place at the Service Partner’s location, all shipment tracking information is routed directly to them. They will reach out as soon as the bike arrives.
I don’t have a Service Partner in my area. Can I have the ebike delivered to a local bike shop for assembly?
You can definitely have your bike delivered to a local bike shop, but you will need to arrange all the fees, assembly, delivery and pick-up details with them directly. We suggest reaching out to a preferred local bike shop to ask if they are available for this. If you reach an agreement, you can proceed with the usual checkout process, but instead of your home shipping address you will need to fill in the bike shop’s address.
If I have a technical problem with my ebike, can I bring it to the Service Partner for repairs?
Yes, the Service Partner is trained and equipped to fix any issues you may experience with your ebike.
Can I return my bike to the Service Partner location if I decide I do not want it?
No. To return an ebike, you will need to reach out to our Customer Experience team at eu-info@radpowerbikes.com. They will guide you through the process of returning your ebike.