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Brexit Update

FAQ's

15th January 2021

 

Important: Delivery services from our warehouse to the United Kingdom has been suspended on Monday the 21st of December 2020. Due to the last minute trade agreement between the UK and the EU, the unexpected new custom procedures have resulted in delays across all industries shipping from Europe into the UK, and vice versa. We understand and sincerely apologies for any inconvenience caused. We are working tirelessly to find a resolution that suits all parties.

 

When will I receive my order?

 

We expect to deliveries to resume as per normal by March 2021. Please expect up to 6 weeks delay in delivery when placing an order as of 15th January 2021. Orders placed before 15th January, will also have a 6 week delay starting today.

 

What if I wish to return my order?


We cannot accept any returns from the UK that arrive after 31 December 2020. If you need to return an item, we strongly advise you to ship the return before 3 December 2020. View our refund policy here.

 

Will it cost extra to have my bike shipped to the UK ?


Based on the information currently available, we will NOT have to change our prices for the UK. If customs declaration and transportation cost or import duties unexpectedly change, we may have to reconsider the UK prices, and our customers will be informed accordingly.

We will create a new return procedure for the UK, and expect that to be operational by the end of January, 2021.