17th March 2021
Due to the trade agreement between the UK and the EU, the unexpected new customs procedures have resulted in delays across all industries shipping from Europe into the UK, and vice versa.
Thankfully, we have now found a solution to get orders delivered into the United Kingdom.
We are preparing further shipments that are due to arrive in the UK in the forthcoming weeks. Following this new procedure, we expect to have all deliveries fulfilled, and for shipping to continue as normal moving forward.
Once you have placed an order for an in-stock ebike or accessory, you can expect delivery of your parcel within 4 to 6 weeks.
We understand and apologize for any inconvenience caused, and hope the above information sheds some light on any questions or concerns you may have.
Please note you will NOT incur any additional costs, including import duties or additional tax.
For further information, please contact our Customer Support team at email@example.com or +44 800 069 8513 (UK Toll Free).