Published: 10 October, 2022
The following update pertains to all RadWagon 4 riders who have ribbed sidewall tires AND all RadWagon 4 riders who purchased their ebike between June 1, 2022 and August 31, 2022.
Dear RadWagon 4 owner,
At Rad Power Bikes, you and your safety are our top priority. We appreciate your patience with us as we work through a solution in regards to the tire and rim strip issues we previously contacted you about. For reference, those notices are available on our website here: https://radpowerbikes.eu/pages/087148231835
Some customers have asked why we estimated a solution would take 2-3 months so we wanted to provide some context and assure you we are working diligently to get high quality, reliable replacement parts as soon as possible.
Here is what is going on behind the scenes:
First, our Quality Assurance team needed to complete their investigation and verify the root of the issues.
As soon as we confirmed the problem with ribbed tires and the potential misalignment of the rim strip on the RadWagon 4, we immediately began working with global suppliers for replacement tires and a new rim strip. We never want your ride to be sidelined again so we’ve been putting the new tires and rim strips through the wringer with rigorous testing to ensure they exceed our quality and durability standards.
Simultaneously, we’ve been working with our manufacturing partners to secure expedited production capacity so they are ready to produce the tires and rim strips as soon as the testing is completed successfully.
As the new tires become available, we will be air freighting them and preparing for distribution.
Once we have the new tires and rim strips in stock, we will contact you to book your complimentary service appointments and get you back to riding, as soon as possible. We will be reaching out to you with a follow up email with more details within 30 days.
Thank you again for your patience and for being a loyal Rad Power Bikes customer and member of the ebike movement.
The Rad Power Bikes Product Support Team